• Customer Service representative

Industry Retailing
Location Thane
Experience Range 2 - 3 Years
Qualification Graduate
Open

Job Description
About Us
Established in 2009, R2R is one of India oldest Leadership Hiring Firm in India. R2R is driven by active partnerships with industry bodies and customers with unparalleled domain knowledge. R2R’s Customised Approach in deploying these solutions supports clients with best fit solutions to match up to their requirements. Clients can expect to Stay Ahead in their businesses by partnering with R2R. We not only understand the domain and “talk the language” but also can help our customers to get aligned with industry initiatives! At the same time, R2R recognises that every customer has a unique context that is shaped by their goals and business models, competitive challenges, size, constraints, cultural sensitivities, etc. R2R therefore takes a “Customised Approach” and works collaboratively to architect solutions that optimise value for the customers.
About Company
Raymond Group is an Indian branded fabric and fashion retailer, incorporated in 1925. It produces suiting fabric, with a capacity of producing 31 million meters of wool and wool-blended fabrics.
Roles and Responsibility

Job Description

         Responding to customer support queries promptly and accurately via phone, chat, social media and email.

         Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).

         Actively involved in pre-sales & post-sales support which includes: answering questions (product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.

         Documenting product issues, providing customer feedback and generate summarized reports to operations.

         Proactively manage and maintain high customer satisfaction for MyRaymond.

         Data entry/analysis and reporting to support internal team.

         Communicate and coordinating with other internal Operations, and working collaboratively with other teams as and when needed.

         Provide inputs for  Standard Operating Procedures for new procedures or processes that help brings efficiency.

Qualifications

1.         Pleasing personality and a passion for helping customers.

2.         Strong organizational skills, attention to detail and accuracy

3.         Computer literate with strong interpersonal, verbal and written communication and listening skills

4.         Knowledge of ecommerce industry, customer service principles and practices

5.         Understanding of basic online retail process  and procedures

6.         Positive, outgoing solution-finder who is able to multitask.

 

 

Desired candidate

Interested candidates can directly share their profiles on whatsapp number - 9920908022-Anto Thazhathan

Recruiter Name Anto Thazhathan
Recruiter Number 9920908022
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