• CRM Trainer

Industry Education / Teaching / Training
Location Jaipur
Experience Range 2 - 8 Years
Qualification Graduation
Open

Job Description
About Us
Established in 2009, R2R is one of India oldest Leadership Hiring Firm in India. R2R is driven by active partnerships with industry bodies and customers with unparalleled domain knowledge. R2R’s Customised Approach in deploying these solutions supports clients with best fit solutions to match up to their requirements. Clients can expect to Stay Ahead in their businesses by partnering with R2R. We not only understand the domain and “talk the language” but also can help our customers to get aligned with industry initiatives! At the same time, R2R recognises that every customer has a unique context that is shaped by their goals and business models, competitive challenges, size, constraints, cultural sensitivities, etc. R2R therefore takes a “Customised Approach” and works collaboratively to architect solutions that optimise value for the customers.
About Company
EduBridge Learning, over the last 10 years has been delivering employment-focused vocational training to the workforce of the country across sectors PAN India. The objective has been to create a talent pool that is ready to deliver as per the expectations of businesses and to address the skill gap in India. EduBridge operates PAN India through its online portal www.edubridgeindia.com and through 90 physical Career Academies spread across 60 locations in 17 states. EduBridge is an esteemed partner of the National Skill Development Corporation (NSDC), a Govt. of India organization, and participates in the mission of up-skilling India’s unemployed youth.
Roles and Responsibility

CRM Trainer (Customer Relationship Management) – Jaipur & Hyderabad – WFH

 

Responsibility

         % of Students above B Grade - Overall Student Scorecard (80% of students above B Grade)

         Average Throughput Ratio

         Average Student Attendance

Deliver high quality training that follows company methodology, and matches to the skills required by the corporate clients using an Online Training platform Regularly coordinate with the Training Excellence Manager regarding all training activities and process steps Manage the early assessment process and implement growth plan for students, so their skills can meet needs of the corporate clients Work with the Placement Manager in mid and final assessments to gauge employability of students Counsel students regularly to ensure fewer dropouts and greater acceptance of placement opportunities Engage with students and their parents and provide feedback on student's progress and learning Work with Training manager to incorporate student feedback into future processes and content Provide regular feedback to the Training Manager on training content and the need for local customization Coach and counsel the Trainer Support team member to enhance their performance Successfully articulate and promote the differentiators and brand value of EduBridge graduates. Developing an in-depth understanding of the job market, centre operational challenges & student expectations in the Region Supporting the Centre teams in the Training process Maintaining a 100% Adherence to SOPS Building good and strong relationships with clients Build transparency with students throughout the training & placements process

 

 

Pre requisites-

 

Ø  2+ years of experience into CRM as a trainer/teaching (BPO process trainer will also do.)

 

Ø  Graduation with Fluency in English and Local Language (Telgu – Hyd & Hindi - Jaipur) is a must.

 

Ø  It’s WFH permanently.

 

Ø  Candidates must have their own laptop with stable internet connection of 30MBps at least (No reimbursement for internet charges).

 

Ø  Candidates should be well versed with Customer Relationship Management, should have experience into training (online/offline – ZOOM/G Meet/Ms Teams).

 

Recruiter Name janhavi
Recruiter Email Id recruiter15@r2rconsults.com
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