• Customer Success Specialist

Industry Internet / Ecommerce
Location Uttar Pradesh Noida
Experience Range 3 - 5 Years
Qualification Bsc
Open

Job Description
About Us
Established in 2009, R2R is one of India oldest Leadership Hiring Firm in India. R2R is driven by active partnerships with industry bodies and customers with unparalleled domain knowledge. R2R’s Customised Approach in deploying these solutions supports clients with best fit solutions to match up to their requirements. Clients can expect to Stay Ahead in their businesses by partnering with R2R. We not only understand the domain and “talk the language” but also can help our customers to get aligned with industry initiatives! At the same time, R2R recognises that every customer has a unique context that is shaped by their goals and business models, competitive challenges, size, constraints, cultural sensitivities, etc. R2R therefore takes a “Customised Approach” and works collaboratively to architect solutions that optimise value for the customers.
About Company
We are India’s leading Managed and Flexible office space provider to Large enterprises, SMEs and high- growth startups. We are creating workspaces of the future suited to your unique, ever-evolving business and workforce needs. The impact of your business is not limited to one city, then why should your business be? We started Smartworks in 2016 to reinvent workspaces. Setting up a traditional office space is expensive, time-consuming, and often restrictive. At Smartworks, we are changing that. We provide affordable, configured, and scalable workspaces ready to use in 30 days.
Roles and Responsibility

Job Description – Customer Success Specialist

This is a fast-growing SaaS company searching for go-getters who welcome the challenge of managing client expectations. We are specifically looking for someone who can not only help build a knowledge-based approach to resolving customer issues, but also help onboard new clients.

 

As a key member of our team, you will help craft the company's customer success strategies, building strong relationships with customers (both old and new) and collaborating with cross-functional leaders internally to deliver consistent customer experiences. Our ideal candidate will be process driven, and be able to own up a complicated problem set, understand the issue at hand, and work to resolve the issue customer is facing while managing internal stakeholders.

 

Responsibilities

         Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

         Maintain and develop customer success strategies and best practices

         Building trust and rapport with existing clients while identifying areas of opportunity, highlighting best practices, and documenting them

         Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues

         Facilitate workflow between project team members, including third-party vendors, to ensure deliverables are on time

 


Desired candidate

Required Skills and Qualifications

         3-5 years of experience in Customer Success or Solution Engineering role in a SaaS company

         Strong verbal and written communication, and project management skills

         Analytical and process-oriented mindset

         Comfortable working across multiple departments in a deadline-driven environment

         Active team player, and a multitasker who can quickly adjust priorities

 

Preferred Qualifications

         Bachelor’s Degree

         Knowledge of SalesForce and project management tools

 

Recruiter Name Saloni
Recruiter Number 7558281684
Recruiter Email Id recruiter6@r2rconsults.com
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