• Operations Analyst

Industry Retail Chains
Location Chennai
Experience Range 3 - 7 Years
Qualification MBA

Job Description
About Us
Established in 2009, R2R is one of India oldest Leadership Hiring Firm in India. R2R is driven by active partnerships with industry bodies and customers with unparalleled domain knowledge. R2R’s Customised Approach in deploying these solutions supports clients with best fit solutions to match up to their requirements. Clients can expect to Stay Ahead in their businesses by partnering with R2R. We not only understand the domain and “talk the language” but also can help our customers to get aligned with industry initiatives! At the same time, R2R recognises that every customer has a unique context that is shaped by their goals and business models, competitive challenges, size, constraints, cultural sensitivities, etc. R2R therefore takes a “Customised Approach” and works collaboratively to architect solutions that optimise value for the customers.
About Company
Our extensive line of timeless pieces encompasses classic and fashion-forward design, ultimately bringing together impeccable artistry with enduring technology, perfect for every unforgettable moment.
Roles and Responsibility

Position:Operations Analyst, Marketing and Digital

Department: Operations

Reports to:Senior Manager, Operations and Analytics



The Operations Analyst, Marketing and Digital is responsible for business process analysis, documentation, and aid in the execution of operational and system improvements in the areas of Marketing and Digital Marketing. This role reports to the Senior Manager, Operations and Analytics, but works closely with the Head of Marketing and Web Product Owners as support on various opportunities for improvement, converting data and results into actionable business decisions, while ensuring consistency with company strategies, commitments, and goals.


Level Responsibilities:

         Assessing and documenting existing business processes across Marketing and Digital while identifying opportunities for improvements (both low-hanging fruits and long-term solutions).

         Working with the Web Product Owners to process map user needs and support the implementation, testing, and roll-out of technical solutions for Marketing and Digital to optimize their performance.

         Working with Project Manager and Business Writers in developing and documenting operating policies and procedures across Marketing and Digital departments.

         Training Marketing and Digital on new/improved processes and tools (i.e new Website functionalities, Qliksense BI reports, Asana Project Management, and other supporting digital tools) needed to effectively manage and monitor their projects, goals, and metrics for each role and process.

         Supporting Operations and Web Product Owners with various projects as needed.


Desirable candidate profile:


Should have a valid BI Visa for US



         Bachelors in Industrial Engineering, Business or Marketing (with focus on operations/process improvement), or related field



         At least 1-3 years of previous related experience. Recent college graduates will be considered if they have specific operations or process improvement background along with internship experience.


Computer & Other Skills:

         Highly proficient in MS Word, Excel (Vlookup, Pivot Table, Charts/Table Summary, Functions-If, Index, Arrays, etc.), Visio (or other process mapping tools)

         Knowledge of Business Process Management preferred but not required

         Communicates effectively both orally and in writing

         Strong organizational, planning and time management skills

         Ability to multi-task and manage various projects at one time

         Self-motivated with the ability to thrive in a fast paced environment

         Strong quantitative and analytical problem solving skills

         Ability to meet strict deadlines

         Ability to identify opportunities for improvement and make constructive suggestions for change


Recruiter Name Zarina Darji
Recruiter Number 9137780944
Recruiter Email Id recruiter3@r2rconsults.com
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